Delivery

1. How long does delivery take?

Local delivery is within 3 to 5 working days. You will receive an update on the delivery status of your order.

2. Has my order been shipped out yet?

Once your order has been processed and packed, we will email you a unique tracking code for you to keep tab on the status of your parcel at all times. This tracking code is sent to your registered email address. Please check your Junk Mail in case it’s there!

3. How long does delivery take?

Local delivery is within 1 to 3 working days. International delivery will take 3 – 5 working days. You will receive an update on the delivery status of your order.

4. Has my order been shipped out yet?

Once your order has been processed and packed, we will email you a unique tracking code for you to keep tab on the status of your parcel at all times. This tracking code is sent to your registered email address. Please check your Junk Mail in case it’s there!
Paid orders made before 3pm will be shipped out on the day itself. Orders made after that will be shipped the next day.

5. Oops! The item I received is faulty!

We apologize profusely for this blunder and we hope it doesn’t deter you from making future purchases. We want you to have a good experience with us so if a faulty item is sent to you, please let us know immediately.
Take a photo of your item (the part that is faulty) and include a short description along with your order ID and send to info@mixed drinks. We will exchange your item for a new one. In the event your faulty item is out of stock, we will reimburse you in the form of store credit (FV Store Credit).

6. I received an incorrect item.

Paid orders made before 3pm will be shipped out on the day itself. Orders made after that will be shipped the next day.6

7. An item is missing from my order.

Oh no! But not to worry! Send an email to info@mixed drinks.my with your order ID and we’ll have it shipped out to you ASAP!

8. Which address should I ship my order to?

If you are at work, it would be advisable to ship to your office address because postal services like PosLaju operate between 8:30am to 8pm on weekdays and 8:30am to 5pm on Saturdays.
If no one is physically able to collect your parcel on delivery after two attempts, your parcel will either be held at the nearest PosLaju office to you or sent back to us.

9. Are items in my cart reserved for me?

Putting an item into your cart does NOT reserve or hold that item for you. Until you proceed to checkout and make payment, that item will be available to other buyers. Many items are available in limited quantities, so an item may sell out before you checkout.

Orders

1. How do I place an order?

  1. First step is to register with us as a member by clicking here.
  2. All you need to do now is browse! You can search for something specific by using the search bar or if you’re looking for a particular type of item you can browse by category located along the top of the page. Our latest items are located under the WHAT’S NEW category link and you can filter your search by size and colour. 
  3. Once you have found the item you want, select your size and click on the ADD TO CART button.
  4. You can either click on the ‘Continue shopping’ button or review the items in your cart by clicking on ‘View cart & checkout’. 
  5. If you’re happy with the items in your shopping bag, click ‘PROCEED TO CHECKOUT’ to complete your order. If you have a discount code you’d like to use, key it in the box provided before checking out. 

2. What do I do if there’s a problem with my order?

Our customer service representatives are more than happy to help you. contact us in 0176694709.

3. What payment methods do you accept?

You can either pay by:

  • Visa & Mastercard
    If you check out in a currency other than your credit card’s currency, you may be subject to a currency-conversion fee from your card issuer. We recommend consulting your credit card provider for information on any applicable fees.
  • Direct Online Transfer (Internet Banking such as Maybank2u, CIMB Clicks, Hong Leong Connect, RHB Now, Bank Islam Online, PBeBank, etc.)
  • PayPal
    If you pay through PayPal, PayPal will provide automatic currency conversion based on the current rate for MYR. Kindly note PayPal’s currency conversion fee is added to the exchange rate, set by an external financial institution. Contact PayPal directly for more details regarding how they determine their currency conversion rates and fees. 

4. I couldn’t proceed with payment and my order status is Pending. How do I proceed?

Kindly contact us immediately via email, call or live chat and we’ll assist in canceling your order so that you can place a new one. We’d ask for your kind assistance not to bank in/transfer the amount to our bank account as we can’t guarantee the item you purchased is still in stock. In the case that you made payment manually, we will have to refund you in store credit. 

5. Do you restock items?

Some items are restock able. Whenever we get a restock, we will usually announce it in our newsletter, so it’s good to check frequently.

6.Can you let me know when an item has been restocked?

Unfortunately, we are unable to do so. Sorry! We usually announce restocked items in our newsletter and Instagram, so don’t forget to subscribe and check frequently!

Registration and Online Account

1. Do I need to register to shop?

Registering with us helps speed up the ordering process for you, as we would already have with us your billing and shipping details. It also allows you to keep track of your current and past order, and payment status. 

2. How do I create an account?

Click here to register by filling in your details and following the instructions.

3. By registering, will I automatically receive updates on new arrivals and any ongoing sales and promotions?

No, not unless you sign up to our newsletter. By signing up, you will be the first to know of our new arrivals, exclusive discounts, promotions and flash sales. 

4. Will you pass my details to any other companies?

No, we will not pass your details on to other companies. Don’t worry! All information you provide us with is strictly confidential and will not be shared with any third parties. 

5. What do I do if I have forgotten my password or my password does not work?

If you’ve forgotten your password, just click the ‘Forgotten Your Password’ button and it will be emailed to you right away. If you still do not receive an email, write to info@fashionvalet.com and we will assist you promptly. 

6. What is your online security policy?

We want to make sure you’re safe and secure when you’re shopping with us online. Rest assured we do not sell nor disclose any customers’ personal information to other parties for any purposes.

Returns

1. What is your returns policy?

Returns are accepted if returned within 30 days of receipt . For returns and exchanges, customers are advised to notify us first at info@mixed drinks.my by quoting the order number and product details. Shipping costs are borne by the customer and we are not liable until item reaches our office.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 
Items that are damaged, marked or altered will not be accepted. Any items returned under these conditions and/or fall under non-returnable categories will be sent back to the customer

2. How do I return something to you?

For a step – by – step guide on how to return your item(s), please click here.

You can return any item to us within 30 days of receiving your order (just make sure your items are in the original condition and garment tags still attached). Please repack your items in the original packaging and ensure it is secured.

Malaysia 
Returns can be dropped off at the nearest Poslaju counters . Kindly keep a record of your return tracking number.

  • Poslaju
    Please fill in your return form, and Poslaju return slip. Insert your return form in your parcel along with your item(s) and ensure it is packed securely in the original flyer you have received. Drop it off at the nearest Poslaju outlet and keep a record of your return tracking number.
  • For further information please email info@mixed drinks.my and our customer service representative will be happy to assist you with the return process. Thank you

Frequently Asked Questions

1. Do you restock items?

Some items are restockable. Whenever we get a restock, we will usually announce it on our Facebook fan page, so it’s good to check frequently.

2. Can you let me know when an item has been restocked?

Unfortunately, we are unable to do so. Sorry! We usually announce restocked items on our Facebook fan page, so it’s a good idea for you to check regularly.

3. How do I stock/sell my products on your website?

Easy! Please email our buying team at buying@mixeddrinks.my and provide photos of your product, website address (if any), price range and any relevant information that you think we should know.

4. What are your standard terms & conditions for sales using codes?

– For registered members only.
– Applicable once only in a single receipt.
– Discount codes cannot be combined.
– Cash vouchers and store credit are not exchangeable for cash.